Privacy Policy

Information We Collect

We collect information you voluntarily provide to us, as well as certain information automatically when you visit our site:

• Personal details you submit through inquiry forms, such as your name, phone number, email address, and any message content, when requesting property information, registering for an event, or contacting our team.
• Property and transaction preferences, such as listings you've viewed, budget range, or buyer/seller intent indicated through forms.
• Technical data including IP address, browser type, device information, and pages visited, collected automatically through cookies and similar tracking technologies.
• Communication records, including any correspondence between you and our agents or marketing team.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to property inquiries and connect you with the relevant listing agent.
• To send you requested materials, including brochures, floor plans, and event details.
• To register you for private showings, open houses, or exclusive realtor events.
• To improve our website, marketing campaigns, and overall client experience.
• To comply with legal obligations and the regulatory requirements of the Real Estate Council of British Columbia.

Sharing & Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• With the listing agent or Stonehaus Realty representative associated with a property you've inquired about.
• With trusted third-party service providers who support our operations, such as our CRM platform (GoHighLevel), email service providers, and website hosting partners — all bound by confidentiality obligations.
• When required by law, regulation, court order, or to protect the rights, property, or safety of Haus Collection, Stonehaus Realty, or others.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behaviour. You can control or disable cookies through your browser settings; however, doing so may affect certain site functionality.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You may also opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly using the information below.

Third-Party Links

Our website may contain links to third-party websites, including virtual tour platforms (such as Matterport) and embedded forms (such as GoHighLevel). We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their respective privacy policies.

Children's Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please reach out to our team: